What is the digital switch-over?
Openreach are rolling out the latest, most reliable broadband technology, so we'll all benefit from a new network fit for the modern world.
As part of this upgrae, the old analogue landline telephone network which is used to connect traditional broadband to your home, will be going digital across the UK.
Landlines as they are today will be retired by 2027. The digital switch-over simply means landline calls will be made over a broadband connection using new technology called Digital Home Phone.
Our broadband is changing as part of the digital switch-over
Our older packages which rely on the landline network will no longer be supported from 2027. No need to worry, we’ve got new broadband packages and mobile phone SIM only plans to keep you connected whatever your needs.
Do you use your landline?
Select an option and we’ll help you get ready for the digital switch-over.
No
Yes
You’ve selected No I don’t use my landline
If you don’t use your landline to make and receive calls or support a telecare device, here’s how we can help.
Our Full Fibre and Fibre packages use the latest technology, so they don’t need a landline. They’re fast, reliable, and great value. All with award-winning service.
Get ready for the digital switch-over with our broadband packages without a landline.
Full Fibre broadband
Our latest and best connection, with our fastest ever speeds.
Full Fibre broadband
How does Full Fibre work?
Full Fibre is sometimes called FTTP or Fibre to the Premises.
Using the latest fibre technology, it’s the UK’s most reliable broadband.
It connects straight to your home, so there’s no landline needed.
Will you arrange for my landline to be removed?
When you upgrade we’ll sort everything for you, including disconnecting your landline. We’ll arrange an engineer to set up your Full Fibre connection and the good news is there’s no activation fee.
What speeds can I get?
Whether it’s just you online or the whole family using everything at once, with our flexible range of speeds from 74Mb right up to 900Mb you can go as fast as you like.
Does it support multiple devices?
Home working, streaming, video calling, gaming and smart devices, it can handle the lot.
It’s supercharged by our Hub Two router for rock-solid connectivity around your home.
Can I make and receive video calls?
You’ll have the latest, fastest broadband technology, so you can really make the most of staying in touch with family and friends using devices such as a smartphone, tablet, laptop or computer to make and receive video calls using your Internet connection.
How do I upgrade to Full Fibre?
Full Fibre’s so new it’s not available everywhere just yet. To see if you can get Full Fibre in your area login to see your upgrade deals.
If you can’t get it, we’ll offer you our superfast Fibre without a landline, so you’ll still have the latest technology available to you and be ready for the digital switch-over.
And you can upgrade as soon as Full Fibre rolls into your street. That’s our promise.
If you have a telecare device or personal alarm connected to your phone line please speak to your equipment supplier before upgrading to our packages which don't include a landline.
Fibre broadband
Your best available speed at one straightforward price.
Fibre broadband
Our Fibre broadband without a landline is simple. It’s just one straightforward package, which means we’ll give you our fastest connection your home can get at one straightforward price, making the choice easy for you.
How does a Fibre connection work?
Sometimes called part- Fibre as it uses a mix of fibre and copper cables.There’s no landline needed. Fibre optic cables carry signals to your street cabinet then copper cables connect to your master socket.
You don’t need an engineer to set up your connection, so we can have you up and running in no time. We’ll sort everything for you including disconnecting your landline.
How fast is it?
With Fibre you could get average download speeds of up to 66Mb. Great for streaming, gaming, video calling and sharing, all with super savings.
Is Fibre without a landline available in my area?
You can get a Fibre package if Full Fibre’s not yet available at your address. Either way, you’ll be getting the latest broadband connection that doesn’t need a landline, so you’ll be set for the future. It gets even better, as soon as Full Fibre hits your street you can upgrade at any time. That’s our promise.
How do I upgrade to a package without a landline?
We can help you upgrade for a great price today. To see what packages and deals we’ve got for you login to My Account.
If you have a telecare device or personal alarm connected to your phone line please speak to your equipment supplier before upgrading to our packages which don't include a landline.
Chat more with mobile phone SIM Only deals
Talk more for less. Plusnet customers get exclusive EE SIM Only deals.
Chat more with mobile phone SIM Only deals
Do even more with your mobile
Mobile phones are playing an ever-increasing role in how we connect. With new features like WiFi calling which lets you send text messages and make phone calls over broadband, you don't have to rely on a mobile signal.
You can use all types of WiFi networks, including the one as part of your broadband package, as well as public ones such as those in cafes, shops, and train stations. So whether you're at home or out and about, your mobile phone could be all you really need to stay in touch.
Get a great EE SIM Only deal
Plusnet and EE are part of the same family, which is great news for you. Now you can get a great big perk for your mobile phone with EE SIM Only deals that go hand in hand with your Plusnet broadband.
All EE SIM deals include unlimited minutes and texts and 6 months of free access to Apple Music. Now that’s a big plus.
Full Fibre broadband
How does Full Fibre work?
Full Fibre is sometimes called FTTP or Fibre to the Premises.
Using the latest fibre technology, it’s the UK’s most reliable broadband.
It connects straight to your home, so there’s no landline needed.
Will you arrange for my landline to be removed?
When you upgrade we’ll sort everything for you, including disconnecting your landline. We’ll arrange an engineer to set up your Full Fibre connection and the good news is there’s no activation fee.
What speeds can I get?
Whether it’s just you online or the whole family using everything at once, with our flexible range of speeds from 74Mb right up to 900Mb you can go as fast as you like.
Does it support multiple devices?
Home working, streaming, video calling, gaming and smart devices, it can handle the lot.
It’s supercharged by our Hub Two router for rock-solid connectivity around your home.
Can I make and receive video calls?
You’ll have the latest, fastest broadband technology, so you can really make the most of staying in touch with family and friends using devices such as a smartphone, tablet, laptop or computer to make and receive video calls using your Internet connection.
How do I upgrade to Full Fibre?
Full Fibre’s so new it’s not available everywhere just yet. To see if you can get Full Fibre in your area login to see your upgrade deals.
If you can’t get it, we’ll offer you our superfast Fibre without a landline, so you’ll still have the latest technology available to you and be ready for the digital switch-over.
And you can upgrade as soon as Full Fibre rolls into your street. That’s our promise.
If you have a telecare device or personal alarm connected to your phone line please speak to your equipment supplier before upgrading to our packages which don't include a landline.
Fibre broadband
Our Fibre broadband without a landline is simple. It’s just one straightforward package, which means we’ll give you our fastest connection your home can get at one straightforward price, making the choice easy for you.
How does a Fibre connection work?
Sometimes called part- Fibre as it uses a mix of fibre and copper cables.There’s no landline needed. Fibre optic cables carry signals to your street cabinet then copper cables connect to your master socket.
You don’t need an engineer to set up your connection, so we can have you up and running in no time. We’ll sort everything for you including disconnecting your landline.
How fast is it?
With Fibre you could get average download speeds of up to 66Mb. Great for streaming, gaming, video calling and sharing, all with super savings.
Is Fibre without a landline available in my area?
You can get a Fibre package if Full Fibre’s not yet available at your address. Either way, you’ll be getting the latest broadband connection that doesn’t need a landline, so you’ll be set for the future. It gets even better, as soon as Full Fibre hits your street you can upgrade at any time. That’s our promise.
How do I upgrade to a package without a landline?
We can help you upgrade for a great price today. To see what packages and deals we’ve got for you login to My Account.
If you have a telecare device or personal alarm connected to your phone line please speak to your equipment supplier before upgrading to our packages which don't include a landline.
Chat more with mobile phone SIM Only deals
Do even more with your mobile
Mobile phones are playing an ever-increasing role in how we connect. With new features like WiFi calling which lets you send text messages and make phone calls over broadband, you don't have to rely on a mobile signal.
You can use all types of WiFi networks, including the one as part of your broadband package, as well as public ones such as those in cafes, shops, and train stations. So whether you're at home or out and about, your mobile phone could be all you really need to stay in touch.
Get a great EE SIM Only deal
Plusnet and EE are part of the same family, which is great news for you. Now you can get a great big perk for your mobile phone with EE SIM Only deals that go hand in hand with your Plusnet broadband.
All EE SIM deals include unlimited minutes and texts and 6 months of free access to Apple Music. Now that’s a big plus.
You’ve selected Yes I use my landline
If you regularly use your landline or you’re reliant on a home phone service, here’s how we can help.
As As part of the digital switch-over, home phone calls will be made using a digital broadband connection. We can help you upgrade your landline service and make the switch to a new broadband package which includes a Digital Home Phone service.
How do I get a Digital Home Phone service?
Moving to a Digital Home Phone package is easy and we’ll help get you sorted.
How do I get a Digital Home Phone service?
EE broadband with Digital Home Phone
We understand a home phone service is important to some customers. As we’re part of the EE family, we’ve joined forces with their friendly teams to ensure you can stay connected and supported by upgrading your landline to a digital phone service.
EE broadband with Digital Home Phone is packed with features to make staying in touch easier, clearer, and more secure.
Does this mean I’ll have to switch to EE?
One way to get Digital Home Phone is by moving your Plusnet broadband and phone services to EE. As we’re part of the same family, switching your service is easy. Just think of it as moving home from home.
EE have been voted number one for broadband customer service and they also have UK-based customer support teams. They’re super helpful so rest assured you’ll always be in good hands.
We’ll be here to guide you every step of the way and help you find the best EE Broadband plan with Digital Home Phone to meet your needs.
Can I keep my phone and telephone number?
The good news is, nearly all telephone handsets work with Digital Home Phone. So you should be able to use your current home phone. All you need to do is plug it into the back of the EE router instead of a wall mounted phone socket. And in most cases, you’ll be able to keep your current home phone number.
How much will it cost?
Plusnet customers have exclusive access to the very best deals on EE Broadband with Digital Home Phone, so you’ll still be getting the great value you’d expect from Plusnet with the great performance from EE. That’s a big plus.
How do I switch to EE?
To switch to EE broadband with a Digital Home Phone package, give our team a call on 0330 1239 123
What if I use a telecare device or personal alarm?
How to make sure your devices will work with Digital Home Phone.
What if I use a telecare device or personal alarm?
Contact your device supplier
Most healthcare pendants, telecare devices and personal alarms are compatible with EE Digital Home Phone service.
Please contact your device supplier as soon as possible to check your equipment will work with Digital Home Phone. EE have been speaking to these industries since 2017 about the Digital Voice switch-over, so they should be aware and able to help you with the transition.
What if I have additional needs?
If you need to contact us after you’ve spoken to your device supplier, or you have any additional needs, get in touch and we’ll do all we can to help you get set up with an EE package with Digital Home Phone. Call our team on 0330 1239 123
What other benefits do I get with EE Digital Home Phone?
Get clearer call quality and a host of calling features.
What if I use a telecare device or personal alarm?
Contact your device supplier
Most healthcare pendants, telecare devices and personal alarms are compatible with EE Digital Home Phone service.
Please contact your device supplier as soon as possible to check your equipment will work with Digital Home Phone. EE have been speaking to these industries since 2017 about the Digital Voice switch-over, so they should be aware and able to help you with the transition.
What if I have additional needs?
If you need to contact us after you’ve spoken to your device supplier, or you have any additional needs, get in touch and we’ll do all we can to help you get set up with an EE package with Digital Home Phone. Call our team on 0330 1239 123
How do I get a Digital Home Phone service?
EE broadband with Digital Home Phone
We understand a home phone service is important to some customers. As we’re part of the EE family, we’ve joined forces with their friendly teams to ensure you can stay connected and supported by upgrading your landline to a digital phone service.
EE broadband with Digital Home Phone is packed with features to make staying in touch easier, clearer, and more secure.
Does this mean I’ll have to switch to EE?
One way to get Digital Home Phone is by moving your Plusnet broadband and phone services to EE. As we’re part of the same family, switching your service is easy. Just think of it as moving home from home.
EE have been voted number one for broadband customer service and they also have UK-based customer support teams. They’re super helpful so rest assured you’ll always be in good hands.
We’ll be here to guide you every step of the way and help you find the best EE Broadband plan with Digital Home Phone to meet your needs.
Can I keep my phone and telephone number?
The good news is, nearly all telephone handsets work with Digital Home Phone. So you should be able to use your current home phone. All you need to do is plug it into the back of the EE router instead of a wall mounted phone socket. And in most cases, you’ll be able to keep your current home phone number.
How much will it cost?
Plusnet customers have exclusive access to the very best deals on EE Broadband with Digital Home Phone, so you’ll still be getting the great value you’d expect from Plusnet with the great performance from EE. That’s a big plus.
How do I switch to EE?
To switch to EE broadband with a Digital Home Phone package, give our team a call on 0330 1239 123
What if I use a telecare device or personal alarm?
Contact your device supplier
Most healthcare pendants, telecare devices and personal alarms are compatible with EE Digital Home Phone service.
Please contact your device supplier as soon as possible to check your equipment will work with Digital Home Phone. EE have been speaking to these industries since 2017 about the Digital Voice switch-over, so they should be aware and able to help you with the transition.
What if I have additional needs?
If you need to contact us after you’ve spoken to your device supplier, or you have any additional needs, get in touch and we’ll do all we can to help you get set up with an EE package with Digital Home Phone. Call our team on 0330 1239 123
What if I use a telecare device or personal alarm?
Contact your device supplier
Most healthcare pendants, telecare devices and personal alarms are compatible with EE Digital Home Phone service.
Please contact your device supplier as soon as possible to check your equipment will work with Digital Home Phone. EE have been speaking to these industries since 2017 about the Digital Voice switch-over, so they should be aware and able to help you with the transition.
What if I have additional needs?
If you need to contact us after you’ve spoken to your device supplier, or you have any additional needs, get in touch and we’ll do all we can to help you get set up with an EE package with Digital Home Phone. Call our team on 0330 1239 123
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