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Monthly payment

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It's all yours to spend!
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What is WiFi Calling?

WiFi Calling lets you make phone calls and send text messages over a WiFi broadband connection, so you don’t have to rely on a mobile signal. Find out more with our FAQs.

Updated 2 Mar 2026

What is WiFi?

WiFi provides high-speed Internet access using wireless Internet network technology. Often called WiFi networks.

All the info you need on WiFi Calling

How does WiFi Calling work?

WiFI Calling made easy

How does WiFi Calling work?

You’ll need a smartphone or device which supports WiFi Calling and connection to a WiFi network in the UK. You can use all types of WiFi networks including the one as part of your Plusnet broadband package, as well as public ones in cafes, shops, and train stations.

You don’t need to install anything. You can call and send text messages as normal. How WiFi calling works, is that you’ll see the WiFi Call icon in the top left corner of your screen. This lets you know you’re using WiFi calling.

Wherever you are, WiFi calling means you can use your phone or device to always stay in touch.

Calls and texts still come from your monthly mobile plan allowance as usual, so there’s no extra charge.

How do I turn on WiFi Calling?

Two steps to turn on WiFi Calling

How do I to turn on WiFi Calling?

Check your settings or the manufacturer’s website to make sure your device can support WiFi calling.

It’s really easy to turn on WiFi calling:

  1. Connect your phone to a working WiFi network.
  2. Turn on WiFi Calling in your phone settings.

On Apple iOS: go to settings, select phone then toggle on WiFi Calling.

On Android: go to Call settings and toggle on WiFi Calling.

Do I need to remember the WiFi network?

Once you’ve connected to a private WiFi network such as the one at home and saved the password, your phone or device will automatically connect each time you’re in range.

Public WiFi networks don't often keep you logged in, so you’ll need to reconnect each time.


What is 4G Calling?

How 4G Calling and WiFi calling work

What is 4G Calling?

With 4G Calling, when you make or receive a call with a compatible device, your phone will stay on 4G. This means you can continue using data at faster speeds during a call and your Internet connection will not slow down.

How does WiFi Calling and 4G Calling work?

Your handset does the hard work for you. First it will try WiFi if it’s switched it on, and if you move out of your WiFi range, your phone will automatically switch to 4G Calling allowing your call to continue.

The 4G indicator at the top of your screen will show during a call when you are using 4G Calling.

How does WiFi Calling work?

You’ll need a smartphone or device which supports WiFi Calling and connection to a WiFi network in the UK. You can use all types of WiFi networks including the one as part of your Plusnet broadband package, as well as public ones in cafes, shops, and train stations.

You don’t need to install anything. You can call and send text messages as normal. How WiFi calling works, is that you’ll see the WiFi Call icon in the top left corner of your screen. This lets you know you’re using WiFi calling.

Wherever you are, WiFi calling means you can use your phone or device to always stay in touch.

Calls and texts still come from your monthly mobile plan allowance as usual, so there’s no extra charge.

How do I to turn on WiFi Calling?

Check your settings or the manufacturer’s website to make sure your device can support WiFi calling.

It’s really easy to turn on WiFi calling:

  1. Connect your phone to a working WiFi network.
  2. Turn on WiFi Calling in your phone settings.

On Apple iOS: go to settings, select phone then toggle on WiFi Calling.

On Android: go to Call settings and toggle on WiFi Calling.

Do I need to remember the WiFi network?

Once you’ve connected to a private WiFi network such as the one at home and saved the password, your phone or device will automatically connect each time you’re in range.

Public WiFi networks don't often keep you logged in, so you’ll need to reconnect each time.


What is 4G Calling?

With 4G Calling, when you make or receive a call with a compatible device, your phone will stay on 4G. This means you can continue using data at faster speeds during a call and your Internet connection will not slow down.

How does WiFi Calling and 4G Calling work?

Your handset does the hard work for you. First it will try WiFi if it’s switched it on, and if you move out of your WiFi range, your phone will automatically switch to 4G Calling allowing your call to continue.

The 4G indicator at the top of your screen will show during a call when you are using 4G Calling.

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WiFi Calling with Plusnet Broadband

Get a great broadband deal and WiFi call from home

Award-winning broadband deals

Plusnet broadband and WiFi calling go hand in hand for simple, reliable connectivity you need in your home. See what upgrade deals we’ve got for you and WiFi call from the comfort of your sofa.

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Looking for a great SIM-only deal?

We’ve joined forces with EE, the UK’s best mobile network, to bring you exclusive 24 month and 30 day SIM-only deals featuring 4G calling.

EE SIM only deals

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