We're updating our older broadband packages and call plans
We’re streamlining our range of packages so we can provide you with the very best broadband service. See what’s changing and what this means for you.
The UK broadband and telephone networks are currently being upgraded to the latest digital technology. We have a number of very old broadband and call plans. With the latest nationwide updates, these products are now becoming outdated. Reducing the number of packages we have available, means we can focus on providing you the very best broadband service.
We’re making this easy and straightforward for you, so we’ll automatically move you to an equivalent Plusnet package. It’s all good news, as you’ll be upgraded at no extra cost.
There’s nothing you need to do. We’ll take care of everything and let you know what’s changing and what package you’ll be moved to. It’s as easy as that.
- Your connection will continue as normal.
- Upgraded for the same price you pay now
- Your billing date won’t change
- You won’t be re-contracted
- Your broadband usage will remain unlimited
- We’ll let you know if your call plan is changing as part of the upgrade
Our table shows the older products and which Plusnet package they’ll be moved to.
Just a heads up – there’s a lot so keep scrolling.
| Current package | New Plusnet package |
|---|---|
| Force9 Broadband Plus up to 8Mb (Annual Contract Activation and Modem Offer) | Unlimited Broadband |
Force9 Broadband Plus up to 8Mb (Monthly Contract Activation and Modem Offer) |
Unlimited Broadband |
Force9 Broadband Plus up to 8Mb (Monthly Contract No Modem Activation Offer) |
Unlimited Broadband |
Force9 Broadband Premier Option 1 (Monthly Contract No Modem) |
Unlimited Broadband |
Force9 Broadband Plus up to 8Mb (Monthly Contract No Modem) |
Unlimited Broadband |
Force9 Broadband Premier Option 1 (Annual Contract No Modem) |
Unlimited Broadband |
Force9 Broadband Plus up to 8Mb (Annual Contract No Modem Activation Offer) |
Unlimited Broadband |
Force9 Broadband Premier Option 1 (Monthly Contract No Modem Activation Offer) |
Unlimited Broadband |
Premium Market 3 |
Unlimited Broadband |
Force9 Broadband Plus up to 8Mb (Annual Contract No Modem) |
Unlimited Broadband |
Force9 Broadband Pay as You Go (Monthly Contract No Modem) |
Unlimited Broadband |
Unlimited - Market 3 |
Unlimited Broadband |
Plusnet Unlimited (Contracted) - Market 2/3 |
Unlimited Broadband |
Plusnet Unlimited (No Contract) - Market 2/3 |
Unlimited Broadband |
Plusnet Essentials (Contracted) - Market 2/3 |
Unlimited Broadband |
Plusnet Unlimited (Contracted without Phone) - Market 2/3 |
Unlimited Broadband |
Plusnet Unlimited (No Contract without Phone) - Market 2/3 |
Unlimited Broadband |
Plusnet Essentials (Contracted without Phone) - Market 2/3 |
Unlimited Broadband |
Plusnet Essentials (No Contract without Phone) - Market 2/3 |
Unlimited Broadband |
Plusnet Value (Without Phone) - Market 2/3 |
Unlimited Broadband |
Plusnet Value - Market 2/3 |
Unlimited Broadband |
Plusnet Extra (Without Phone) - Market 2/3 |
Unlimited Broadband |
Force9 Broadband Premier Option 1 (Annual Contract Activation and Modem Offer) |
Unlimited Broadband |
Force9 Broadband Your Way Option 1 (Monthly Contract) |
Unlimited Broadband |
Force9 Broadband Premier Option 1 (Annual Contract 1 Port Router Modem) |
Unlimited Broadband |
Force9 Broadband Premier Option 1 (Annual Contract No Modem Activation Offer) |
Unlimited Broadband |
PlusNet Broadband Plus up to 8Mb (Annual Contract No Modem Activation Offer) |
Unlimited Broadband |
PlusNet Broadband Plus up to 8Mb (Annual Contract Activation and Modem Offer) |
Unlimited Broadband |
PlusNet Broadband Plus up to 8Mb (Annual Contract 1 Port Router Modem Activation Offer) |
Unlimited Broadband |
PlusNet Broadband Premier Option 1 (Annual Contract No Modem Activation Offer) |
Unlimited Broadband |
PlusNet Broadband Premier Option 1 (Annual Contract No Modem) |
Unlimited Broadband |
PlusNet Broadband Premier Option 2 (Annual Contract No Modem) |
Unlimited Broadband |
PlusNet Broadband Premier Option 1 (Annual Contract Activation and Modem Offer) |
Unlimited Broadband |
PlusNet Broadband Plus up to 8Mb (Annual Contract Basic Wireless Bundle Activation Offer) |
Unlimited Broadband |
PlusNet Broadband Plus up to 8Mb (Annual Contract Laptop + Desktop Wireless Kit Activation Offer) |
Unlimited Broadband |
PlusNet Broadband Plus up to 8Mb (Monthly Contract No Modem Activation Offer) |
Unlimited Broadband |
PlusNet Broadband Plus up to 8Mb (Monthly Contract Activation and Modem Offer) |
Unlimited Broadband |
PlusNet Broadband Premier Option 1 (Monthly Contract No Modem) |
Unlimited Broadband |
PlusNet Broadband Plus up to 8Mb (Monthly Contract No Modem) |
Unlimited Broadband |
PlusNet Broadband Premier Option 1 (Monthly Contract No Modem Activation Offer) |
Unlimited Broadband |
PlusNet Broadband Plus up to 8Mb (Annual Contract No Modem) |
Unlimited Broadband |
PlusNet Broadband Premier Option 1 (Monthly Contract Activation and Modem Offer) |
Unlimited Broadband |
Premium Market 1 & 2 |
Unlimited Broadband |
PlusNet Broadband Plus up to 8Mb (Annual Contract Desktop Wireless Kit Activation Offer) |
Unlimited Broadband |
PlusNet Broadband Premier Option 1 (Annual Contract 1 Port Router Modem) |
Unlimited Broadband |
Broadband Easy Start |
Unlimited Broadband |
PlusNet Broadband Plus up to 8Mb (Monthly Contract 1 Port Router Modem Activation Offer) |
Unlimited Broadband |
PlusNet Broadband Premier Option 2 (Monthly Contract No Modem) |
Unlimited Broadband |
PlusNet Broadband Plus up to 8Mb (Monthly Contract Desktop Wireless Kit Activation Offer) |
Unlimited Broadband |
Plusnet Essentials (No Contract) - Market 2/3 |
Unlimited Broadband |
Plusnet Extra - Market 2/3 |
Unlimited Broadband |
PlusNet Broadband Plus up to 8Mb (Monthly Contract Basic Wireless Bundle Activation Offer) |
Unlimited Broadband |
PlusNet Broadband Your Way Option 1 (Monthly Contract) |
Unlimited Broadband |
Plusnet Essential (Annual Contract) |
Unlimited Broadband |
PlusNet Broadband Plus up to 8Mb (Annual Contract 4 Port Router Modem Activation Offer) |
Unlimited Broadband |
PlusNet Broadband Plus up to 8Mb (Monthly Contract 4 Port Router Modem Activation Offer) |
Unlimited Broadband |
Free-Online Broadband Plus up to 8Mb (Annual Contract Activation and Modem Offer) |
Unlimited Broadband |
Free-Online Broadband Plus up to 8Mb (Monthly Contract Activation and Modem Offer) |
Unlimited Broadband |
Free-Online Broadband Plus up to 8Mb (Annual Contract No Modem Activation Offer) |
Unlimited Broadband |
Free-Online Broadband Premier Option 1 (Annual Contract No Modem) |
Unlimited Broadband |
Plusnet Essentials Fibre (Without Phone) - Market 2/3 |
Unlimited Fibre |
Plusnet Extra Fibre 250 (Without Phone) - Market 2/3 |
Unlimited Fibre |
Plusnet Extra Fibre 250 - Market 2/3 |
Unlimited Fibre |
Plusnet Value Fibre (Without Phone) - Market 2/3 |
Unlimited Fibre |
Plusnet Essentials Fibre - Market 2/3 |
Unlimited Fibre |
Plusnet Value Fibre - Market 2/3 |
Unlimited Fibre |
| Plusnet Unlimited Fibre - Market 2/3 | Unlimited Fibre Extra |
| Plusnet Unlimited Fibre (Without Phone) - Market 2/3 | Unlimited Fibre Extra |
Plusnet Extra Fibre - Market 2/3 |
Unlimited Fibre Extra |
Plusnet Extra Fibre (Without Phone) - Market 2/3 |
Unlimited Fibre Extra |
Our table shows the older call plans and which Plusnet call plan they’ll be moved to.
| Current call plan | Plusnet call plan |
|---|---|
| Anytime | Anytime International 300 |
| Plusnet Anytime | Anytime International 300 |
| Talk Anytime International 300 | Anytime International 300 |
| Plusnet Anytime International 300 | Anytime International 300 |
| Plusnet Anytime with Mobile | Anytime international 300 with Mobile |
| Plusnet Anytime International 300 with Mobile | Anytime international 300 with Mobile |
| Talk Evenings & Weekends | Evening & Weekend UK & Mobile Calls |
| Plusnet Weekends | Evening & Weekend UK & Mobile Calls |
| Evening and Weekends Included | Evening & Weekend UK & Mobile Calls |
| Weekends | Evening & Weekend UK & Mobile Calls |
| Evening and Weekends | Evening & Weekend UK & Mobile Calls |
| Plusnet Evening and Weekends | Evening & Weekend UK & Mobile Calls |
| Evening and Weekends Included with Mobile | Evening & Weekend UK & Mobile Calls |
| Evening and Weekends with Mobile | Evening & Weekend UK & Mobile Calls |
| Plusnet Weekends with Mobile | Evening & Weekend UK & Mobile Calls |
| Plusnet Evening and Weekends with Mobile | Evening & Weekend UK & Mobile Calls |
| Weekends with Mobile | Evening & Weekend UK & Mobile Calls |
| Home Phone Evenings & Weekends | Evening & Weekend UK & Mobile Calls |
| Plusnet Line Only | Line Only |
| Plusnet Line Only with Mobile | Line Only with Mobile |
| Talk Anytime | Unlimited UK & Mobile Calls |
| Anytime with Mobile | Unlimited UK & Mobile Calls |
| Mobile | Unlimited UK & Mobile Calls |
| Talk Mobile 1 | Unlimited UK & Mobile Calls |
We’ve got three award-winning broadband and home packages. Unlimited Broadband, Unlimited Fibre and Unlimited Fibre Extra. For more information including speeds and call plans see our broadband and fibre packages with home phone.
To find out more about our call plans and extra features see home phone plans.
Yes, no problem. You’ll find all your exclusive deals in Offers and Upgrades. Too see what packages and speeds you can get, just login to My Account.
All our packages are subject to annual Consumer Price Index rate of inflation increases plus 3.9%. See our CPI Plus 3.9% Guide
If you’re still in contract, you may have to pay an Early Termination Charge if you want to cancel. We love having you with us, so please get in touch and let’s see what we can do to help. Call our team on 0330 1239 123.
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