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    Send email from any connection - Microsoft Outlook 2010

    How to enable SMTP Authentication on Microsoft Outlook 2010.

    This article is not regularly maintained

    This archived article may contain information that's not up-to-date. It's here so you can still refer to this older info, but it's not regularly maintained and our Customer Support Advisors won't be able to help with queries about it.

    If you've got a question about this article, why not ask the Plusnet Community? Or, for the latest Help & Support articles, head over to Plusnet Help.

    This article is not regularly maintained

    This archived article may contain information that's not up-to-date. It's here so you can still refer to this older info, but it's not regularly maintained and our Customer Support Advisors won't be able to help with queries about it.

    If you've got a question about this article, why not ask the Plusnet Community? Or, for the latest Help & Support articles, head over to Plusnet Help.

    If you use Outlook 2010 on a laptop, you may have noticed that you can't send emails when connected to a different network (e.g. when on holiday or at a friend's house). This happens because our servers only allow Plusnet customers to use them. If you're connected to a different network, the server can't tell you're a customer. We'll show you how to fix this problem by switching on SMTP authentication.

    • We do not recommend using public Wi-Fi hotpots to check or send email. Find out more in our Guide to staying safe online
    • This service is not available to customers with a free dial-up account
    • If you have multiple email accounts set up, you'll need to follow these instructions for each one

     

    1. In Outlook 2010, go to the File tab, make sure Info is selected from the left menu and select Account Settings.

      In Outlook 2010, go to the File tab, make sure Info is selected from the left menu and select Account Settings.

    2. Select the email account you want to check or edit from the list and click Change...

      Select the email account you want to check or edit from the list and click Change...

    3. Click More Settings...

       

      Click More Settings...

    4. Select the Outgoing Server tab and tick My Outgoing server (SMTP) requires authentication. This will allow you to select Use same settings as my incoming mail server.

       

      Select the Outgoing Server tab and tick My Outgoing server (SMTP) requires authentication. This will allow you to select Use same settings as my incoming mail server.

    5. Finally, click Next to finish editing your settings.

    That's all you need to do! From now on you'll be able to send email from any network you connect your computer to.

    This is an archived article and may contain information that's not up-to-date - more info

    This is an archived article and may contain information that's not up-to-date - more info

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